A practical guide to improving happiness/blissfulness at the workplace, so that one can create a tribe of satisfied internal as well as external customers, reduce customer complaints, and tackle customer issues efficiently and effectively which will result in achieving high customer satisfaction index and everlasting customer loyalty in the competitive business world.
The stories described in this book are the positive and negative experiences of the author while he was working in the Indian ocean, Africa, Middle East and Far East regions. The purpose of this book is to share the knowledge and wisdom acquired from the industry. The readers can simply relate with their scenario and identity the reasons, measure the impact, ask probing questions themselves, resolve the issues with solutions and optimize the most beneficial solutions with the little tips and tricks of world class customer service illustrated herein.
